Refund Policy
Last Updated: August, 2025
At Gad Group Limited, we strive to ensure that every customer is satisfied with our products and services. If you are not satisfied, please review our refund and return terms below.
1. Product Refunds
We accept product returns or refunds under the following conditions:
- The product is defective, damaged, or not as described.
- The return is requested within 14 days of delivery.
- The item is in its original packaging and unused condition.
Customers are responsible for return shipping costs unless the return is due to a defect or our error.
2. Service Refunds
Refunds for services (installation, maintenance, or IT support) are available if:
- The service has not yet been rendered.
- The service delivered was not as agreed in the signed quotation or contract.
Partial refunds may apply for partially completed projects.
3. Non-Refundable Items
The following are not eligible for refunds:
- Customized software or configured hardware
- Services completed as agreed
- Products damaged due to customer misuse
4. Refund Process
To request a refund or return:
- Email sales@gadltd.com or support@gadltd.com with your order details.
- State the reason for return or refund.
- Our team will review your request and respond within 3–5 business days.
Approved refunds will be processed via the original payment method within 7–14 business days.
5. Contact
For refund or return support:
📧 sales@gadltd.com | support@gadltd.com
☎ +233 208 710 158